Frequently Asked Questions

Shipping

Here are some details on our shipping policies and delivery timings

When ordering from our website, international delivery is available and priced according to distance from Singapore

Local delivery within Singapore will take between 2 - 4 working days.

Delivery to countries outside of Singapore will take between 2 weeks - 4 weeks delivery time

Returns and exchanges

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Payment Methods

Our payment methods on our website include Paypal and Credit Cards such as Visa and MasterCard

For those purchasing in Singapore we also offer payment methods such as Paynow

Experience Center

For customers who wish to try any of the perfume, cosmetics or candle products from Aurel Singapore

Yes, we welcome all of our customers to visit our experience center [opening soon] to try and test out products before they purchase.

Get a free beverage and free gift with your purchase when visiting our experience center