Frequently Asked Questions
Shipping
Here are some details on our shipping policies and delivery timings
When ordering from our website, shipping is only offered to two destinations: Singapore and Malaysia. We do not offer international shipping at this time!
Local delivery within Singapore will take between 2 - 4 working days.
Delivery to Malaysia will take 7 - 10 days on average
Returns and exchanges
For any inquiries regarding returns & exchanges, kindly email hello@aurel.world or WhatsApp us at +65 92318586
Email us at hello@aurel.world for options depending on your location!
Payment Methods
Our payment methods on our website include Paypal and Credit Cards such as Visa and MasterCard
For those purchasing in Singapore we also offer payment methods such as Paynow or PayLah
Experience Center
To try out our perfumes in-person, Book an Appointment slot via https://booking.appointy.com/AurelSG
[We accept Visits by Appointment Only, No Walk-Ins]
Here you'll have 45 mins to take your time and try out our full range of perfumes - and not to worry, if you can't decide, you can always buy it online too! :)
Yes, we welcome all of our customers to visit our experience center to try and test out products before they purchase.
[Visits are by Appointment Only - do book a slot a few days in advance!]
Get a free beverage and your perfume in a gift bag with your purchase when visiting our experience center
Missing/ Stolen Parcel
Should parcel be shipped out by seller and delivered to correct location by shipping company and parcel missing/stolen from customer's location after parcel is delivered then responsibility is borne by customer. Customer will need to file a police report as authorities need to be involved as item is stolen
