Frequently Asked Questions


Here are some details on our shipping policies and delivery timings

When ordering from our website, shipping is only offered to two destinations: Singapore and Malaysia. We do not offer international shipping at this time!

Local delivery within Singapore will take between 2 - 4 working days.

Delivery to Malaysia will take 7 - 10 days on average

Returns and exchanges

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Email us at for options depending on your location!

Payment Methods

Our payment methods on our website include Paypal and Credit Cards such as Visa and MasterCard

For those purchasing in Singapore we also offer payment methods such as Paynow

Experience Center

For customers who wish to try any of the perfume, cosmetics or candle products from Aurel Singapore

Yes, we welcome all of our customers to visit our experience center [opening soon] to try and test out products before they purchase.

Get a free beverage and free gift with your purchase when visiting our experience center